Contact Tidal Cool
Tidal Cool is a fashion and lifestyle label by designer Tidal Cool. All items are handmade, many of the listings are made to order. If you have any questions about any of my listings, processing and shipping, or would like to discuss a custom order, please email me at firstname.lastname@example.org.
Thank you for your purchase. I hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, first you must email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
3910 Monticello Blvd
Cleveland Heights, OH 44121
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- face masks
- isolation gown
- custom orders made to size
For defective or damaged products, please email us at firstname.lastname@example.org below to arrange a refund or exchange. Every effort will be made to replace a defective or damaged item, and a refund will only be issued if the product cannot be replaced.
Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
216-798-5897 (if you must, but provide an email for a reply)